FAQ & INFO

Delivery

When will I get my order?

All of our orders are PRE-ORDERS, made in small batches. Usually, it takes 3–7 days to fulfill and produce an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3-6 business days for shipping

● Canada: 6-8 business days for shipping

[Combine fulfillment and production times with shipping days to get an estimate on shipping time]

[PRE-ORDERS may take up to 2-5 weeks to ship depending on our production speed. You will be updated on your order status via email.]

[NOTE: each product is made uniquely and is not mass produced. Therefore, receiving your products may seem longer than other clothing stores because we have to make your order.]

[Shipping, for the most part, is usually less days than mentioned above depending on how far you are located from us.]

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

Please visit "Our Impact" page to learn more about how our products are made.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected]

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks' time (7 days) with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at [email protected] within a week (7 days) after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 1 week (7 days) after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week (7 days) after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

** Reshipments will have a shipping fee of $10 depending on the product (could cost more) **

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.